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Cumberland County SPCA & Animal Shelter

Building a Brighter Future for the Animals in our Community

 

 

CCSPCA Customer Service Survey

 

Thank you for visiting CCSPCA Website . If you have visited the CCSPCA lately please take a moment to comment on your visit. These comments will help us serve you better in the future.

What was the date of your visit?     -- mm/dd/yy           

What day of the week was this?      

What time of day did you visit?        

Name of staff member(s) who assisted you:

                                                                           

Was this your first visit to the CCSPCA?   

                                                                           Yes   No     Visited at the old location

 What was your main purpose for visiting the CCSPCA on this date?

                                                              Adopting a pet                            Reclaiming a pet             

                                                              Surrendering a pet                     Looking for a lost pet  

                                                              Bringing in a stray animal          Bringing in a donation

                                                              Tour the facility                           Cremation/euthanasia

                                                              Information on low cost spay/neuter clinic

                                                              Other 

 

Did you spend time with an animal in the "Get Aquatinted" room?

                                                                        Yes    No

Did you fill out an adoption application on this date? 

                                                                       Yes    No

Did you adopt an animal on this date?   

                                                                        Yes    No    Still deciding

If you did not adopt an animal, why didn't you?

                                                          

Would you consider adopting an animal from CCSPCA in the future?  

                                                                            Yes    Maybe   No

If not, why?

                                                          

How did you hear about the CCSPCA?

                                                             Community Event               CCSPCA Volunteer

                                                             Newspaper                           Facility sign on road 

                                                             CCSPCA Website        Petfinder.org

                                                             Adopted in the past from CCSPCA
                                                            
Other

 

 

 

Customer Service

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

NA

When I walked in, I was greeted warmly and promptly

Staff helped me in a timely manner

Staff provided information about animals available for adoption

Staff provided information about general animal care & behavior

Staff told me all of the available services offered by the CCSPCA

Staff was courteous, respectful and attentive

Staff spent adequate time to help me find a new companion

 Staff answered questions satisfactorily and had the information I requested

 

 

CCSPCA Dog Room:

Excellent

Good

Fair

Poor

Horrible

NA

Please rate the cleanliness of the dog adoption room

Please rate the condition of the dogs & puppies in this area

Please rate the general appearance of the dog adoption room

CCSPCA Cat Room:

 

 

 

 

 

 

Please rate the cleanliness of the cat adoption room

Please rate the condition of the cats & kittens in this area

Please rate the general appearance of the cat adoption room

CCSPCA Overall Impression:

 

 

 

   

 

The cleanliness of the Lobby

The cleanliness of the Get Acquainted Areas

The overall customer service at the CCSPCA


Have you ever had an unpleasant visit?  

                                                                         Yes    No

                                    If yes, please explain

                                                                       

While using this website, have you found everything you were looking for?  

                                                                                  Yes    No  

Has the website been easy to navigate?  

                                                                                Yes    No  

Do you have any comments/suggestions for the website?

                                                            

What additional services would you like to see CCSPCA provide:

                                                           

Any other comments:

                                                         

Name:                          

Mailing Address:  

Home Phone:           

 Cell Phone:           

E-Mail Address:  

Please  use this contact information to reach me for the following reason:

                                                           Resolve a complaint                                  Include on Postal Mailing list

                                                           Include on E-mail Mailing list                 Volunteer Info

                                                           Assisting the SPCA in it's mission              

                                                           Other 

  

 


Copyright © 2006 Cumberland County SPCA. All rights reserved.

 

 
 

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